Privacy Policy

1. Who We Are

This website is operated by County Cargo Ltd.

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Email: privacy@[yourdomain].co.uk

2. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Collection address
• Postcode
• Company name (where applicable)

Storage Information

If you use our storage services, we may collect:

• Number of boxes
• Storage size selected
• Storage duration
• Collection dates
• Delivery dates
• Inventory descriptions supplied by you
• Photographs of sealed boxes where required for identification

We do not inspect the contents of your sealed boxes unless legally required.

Payment Information

Payments are securely processed by trusted third-party payment providers. We never store your full payment card details.

3. Information Automatically Collected

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages
• Referral source
• Cookies
• Website usage statistics

4. How We Use Your Information

We use your information to:

• Process orders
• Arrange collections
• Arrange deliveries
• Manage storage bookings
• Provide customer support
• Respond to enquiries
• Send invoices
• Process payments
• Prevent fraud
• Improve our website
• Improve our services
• Meet legal obligations

5. Packaging Shop Orders

When purchasing packaging materials we use your information to:

• Confirm your order
• Process payment
• Dispatch your goods
• Provide delivery updates
• Handle returns where applicable
• Manage warranty claims
• Prevent fraudulent transactions

6. Student Storage

When using Student Storage we use your information to:

• Schedule collections
• Store your belongings securely
• Arrange return deliveries
• Verify ownership before releasing stored items
• Contact you regarding your storage

7. Lawful Basis

We process personal data under one or more of the following lawful bases:

• Contract
• Legal obligation
• Legitimate interests
• Consent (where required)

8. Cookies

Our website uses cookies to:

• Remember preferences
• Improve website performance
• Analyse website traffic
• Improve customer experience

You may disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

9. Marketing

We may occasionally send updates about:

• Storage offers
• Packaging promotions
• New products
• Company news

You may unsubscribe at any time by clicking the unsubscribe link or contacting us.

10. Sharing Your Information

We only share your information where necessary with trusted partners such as:

• Payment providers
• Courier companies
• Collection partners
• Delivery companies
• IT service providers
• Website hosting providers
• Professional advisers
• Government authorities where legally required

We never sell your personal information.

11. Storage Security

We take reasonable technical and organisational measures to protect your belongings and your personal information. These include:

• Restricted warehouse access
• CCTV monitoring
• Secure systems
• Password-protected staff accounts
• Encrypted communications where appropriate
• Staff confidentiality procedures

12. Retention of Information

We only keep personal information for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain accounting records

When no longer required, information is securely deleted or anonymised.

13. Children’s Privacy

Our services are intended for individuals aged 18 and over. Where a student under 18 requires storage, bookings must be made by a parent or legal guardian.

14. International Transfers

Where necessary, your information may be transferred securely outside the United Kingdom in connection with international shipping or operational support. Appropriate safeguards will always be implemented.

15. Your Rights

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

16. Identity Verification

To protect stored goods, we may request identification before releasing any items from storage. Failure to verify ownership may result in delayed release until identity has been confirmed.

17. CCTV

Our warehouses may operate CCTV for:

• Security
• Crime prevention
• Staff safety
• Customer protection

Images are retained only for as long as reasonably necessary.

18. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their own privacy policies.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

20. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).