Question 1

How does County Storage work?

Accepted Answer

County Storage is a student storage service in the UK that allows you to store your belongings during holidays or moves. Simply book online, choose pickup or drop-off, and we securely store your items.

Question 2

What items can I store?

Accepted Answer

You can store suitcases, boxes, bedding, books, and small electronics with our student storage solution designed for university life.

Question 3

What items are not allowed?

Accepted Answer

We do not accept hazardous, illegal, or perishable goods as part of our secure student storage service in the UK.

Question 4

How is the price calculated?

Accepted Answer

Pricing is based on the storage tier you choose — Small (Overnight Bag), Student, Medium, Large or Extra Large. Storage is billed weekly in 7-day increments; extending past the week mark by even 1 day automatically rolls into another full week. For customers paying monthly, billing is counted in 28-day cycles (4 weeks). You will see the exact price before you pay.

Question 5

Do I need to choose a storage unit size?

Accepted Answer

Yes. Choose the size that best fits what you're storing — Small (Overnight Bag), Student, Medium, Large or Extra Large — during booking.

Question 6

Is there a minimum storage period?

Accepted Answer

Student, Medium, Large and Extra Large sizes have a minimum booking period of one week (7 days). Small (Overnight Bag) storage has no weekly minimum and can be booked by the night.

Question 7

Do you offer student discounts?

Accepted Answer

Discounts are automatically applied for longer bookings — the exact percentage is shown on the booking page before you pay.

Question 8

Can I get my items back anytime?

Accepted Answer

Yes, you can request return delivery anytime with our flexible student storage and delivery service.

Question 9

Do you offer pickup from my accommodation?

Accepted Answer

Yes, we offer pickup from student accommodation and campuses, making it easy for student storage in Liverpool and across the UK.

Question 10

Can I drop off my items instead?

Accepted Answer

Yes, you can choose to drop off your items at our student storage locations near you.

Question 11

How do I track my items?

Accepted Answer

All items are tracked in our system, providing a reliable and secure student storage experience.

Question 12

Is my storage secure?

Accepted Answer

Yes, we offer secure student storage in the UK with monitored facilities and item tracking.

Question 13

Can someone else collect my items for me?

Accepted Answer

Yes, with prior authorization, someone else can collect your items from our student storage facility.

Question 14

Can I extend my storage period?

Accepted Answer

Yes, our flexible student storage plans allow you to extend your booking at any time.

Question 15

Do you offer insurance?

Accepted Answer

Yes, optional insurance is available for added protection with our student storage service.

Question 16

When do I need to pay?

Accepted Answer

You can pay securely online at the time of booking, or choose Pay In Store to settle payment when you drop off or we collect your items.

Question 17

What happens if I don’t collect my items on time?

Accepted Answer

If storage exceeds your booked period, weekly bookings automatically charge for another full week if over by even one day. For monthly customers, storage is counted in 28-day cycles. Overstay fees will be applied to your account.

Question 18

Can my parents or someone else pay for me?

Accepted Answer

Yes, our student storage booking system allows third-party payments.

Question 19

Will I get a receipt or confirmation?

Accepted Answer

Yes, you will receive a confirmation email after booking your student storage service.

Question 20

How do I contact support?

Accepted Answer

You can contact us via email, phone, or WhatsApp for help with your student storage booking in the UK.

Frequently Asked Questions